Shipping policy

Last updated: 22 October 2026

Thank you for shopping with Exquisitescapes. This policy explains where we deliver, expected delivery times and what to expect after placing your order.

ORDER PROCESSING

Orders are normally processed and dispatched within 1–2 working days. During busy periods, particularly from October to December, dispatch may take 3–4 working days.

You will receive an email confirmation when your order has been dispatched. Tracking information will be provided where available.

UK DELIVERY

We currently deliver within the United Kingdom, including UK mainland, Northern Ireland, the Scottish Highlands and UK islands. Delivery availability and charges for your address will be confirmed at checkout.

UK mainland deliveries usually arrive within 2–5 working days after dispatch. Northern Ireland deliveries also usually arrive within 2–5 working days after dispatch.

Deliveries to the Scottish Highlands and islands may use a different carrier and may take longer. Any available delivery options and charges will be shown at checkout.

Delivery times are estimates and cannot be guaranteed. Delays may occasionally occur because of carrier disruption, severe weather, busy periods or circumstances outside our control.

SHIPPING COSTS

Shipping charges are calculated at checkout according to the delivery address, parcel weight and available delivery method. Any free-delivery offer will be clearly displayed at checkout before payment.

ORDER TRACKING

Where tracking is available, we will email you a tracking number or link after dispatch. Tracking information may take a little time to update.

ADDRESS ACCURACY

Please check that your delivery address is complete and correct before placing your order. Contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Courier deliveries may not be available to PO Box addresses. Please contact us before ordering if you are unsure whether we can deliver to your address.

LOST, DAMAGED OR DELAYED ORDERS

If your order is delayed, arrives damaged or appears to be lost, please contact us at info@exquisitescapes.co.uk with your name and order number. We will investigate the matter with the delivery carrier and help you with the next steps.

ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible. We will do our best to help before dispatch, but we cannot guarantee changes or cancellations once processing has begun. Orders that have already been dispatched cannot be amended and will be handled in accordance with our return and refund policy. This does not affect your statutory rights.

INTERNATIONAL DELIVERY

We do not currently offer international delivery.

QUESTIONS?

For questions about delivery or an existing order, contact us at info@exquisitescapes.co.uk. Please include your order number where available.